Job Description

Job Description

Job Description

Description:

Position: Success Coach

Classification: Full-Time, Non-Exempt

Reports to: Success Coach Lead

Date: July 2025

MISSION: Futuro Health launched in 2020 to address the critical shortage of workers in the healthcare sector. Our nonprofit mission is to improve the health and wealth of communities by growing the largest network of allied healthcare workers in the nation. Initially funded by a significant investment from Kaiser Permanente through a collective bargaining agreement with SEIU-UHW, Futuro Health has since grown to include a portfolio of funders, grants, and contracts in support of our life changing work. Every year, thousands of diverse adults become Futuro Health Scholars and pursue training to earn their credentials for a wide array of in-demand allied healthcare roles. What sets Futuro Health apart is our comprehensive approach to supporting Futuro Health Scholars throughout their education journey and our deep expertise in the healthcare sector. We address the healthcare workforce shortage by personalizing education journeys for diverse adults to enter allied healthcare careers at low or no-cost. More on Futuro Health can be found at

OUR VALUES

• Scholar Centered: We keep Scholars and equity at the center of our work.
• Quality Solutions: We design quality solutions that are agile, inclusive, and scalable – for employers, partners and communities.
• Data-Driven Innovation: We continuously improve and innovate – and use data to inform our decisions.
• Future Focused: We look toward the future and embrace new opportunities.
• Collaborative : We earn and maintain trust through collaboration and acting with integrity and accountability.
• Culture Matters: We steward our culture – and empower team members to contribute meaningfully.

Why Should You Join Futuro Health: Do you seek to change lives for the better? Do you want a role in a nonprofit focused on designing solutions and bringing direct services to make a difference to Scholars, communities, and the nation? Have you shown grit when it comes to taking on challenges and pushing forward to resolution? Our team of talents share a commitment to Futuro Health’s nonprofit mission. We celebrate the opportunity to transform lives through our purpose-driven work. We bring our skillsets, a can-do attitude, and a collaborative approach to our everyday work of forging workforce development models that apply best practices. We know it takes collective effort to design adult-friendly, inclusive, agile, and scalable solutions that meet the big challenges of the day -- ranging from worker shortages, social and economic mobility, to equity in care. If these qualities speak to you, apply to become part of the Futuro Health team.

Position Summary: We are expanding rapidly and seeking to hire additional Success Coaches to join our team! The Success Coach’s role is to support Futuro Health scholars throughout their educational journey. Success Coaches will assess readiness, help prepare scholars to engage in their training and provide wrap around coaching throughout the student’s technical program. Coaches will be expected to contribute towards scholar success as they progress from prospective students to graduates. The coach will need to uphold brand loyalty as a representative of Futuro Health by facilitating professional and meaningful interactions with students.

Essential Job Functions:

• Contribute to retention, enrollment conversion, and/or career outcomes through effective coaching.
• Manage student caseload; building relationships, identifying academic and financial concerns, and providing solutions to help students overcome obstacles for course completion.
• Ensure all major touchpoint meetings with scholars are completed or actively scheduled.
• Adhere to and maintain the contact cadence agreed upon with the scholar, ensuring all outreach attempts are documented and timely.
• Maintain accurate and up-to-date scholar information in the database, including but not limited to regular updates of student statuses, detailed conversational notes, and secure collection of documents.
• Use best practices and sound judgment to support students facing personal challenges, identifying and appropriately escalating crisis situations.
• Work with scholars to develop a plan to achieve their academic and career goals while assessing their unique obstacles and opportunities for success.
• Assist prospective students in effectively navigating admissions and enrollment processes to ensure they meet deadlines.
• Collaborate with educational partners and pathway managers, under lead supervision as necessary, to facilitate student enrollment and ensure program completion.
• Communicate professionally with partners and students.
• Assist team members with meetings and student outreach as needed to ensure quality standards are met consistently.
• Meet exceptional service standards, responding in a timely manner to voicemails, text messages, emails according to service standards and outreach scheduling.
• Maintain knowledge on all facets of Futuro Health and its mission to accurately reflect the role of Futuro Health in a scholar’s journey.
• Work closely with the team to ensure that student escalations are coordinated by urgency level and addressed in a timely manner.
• Monitor student data pass back and update student records regularly to ensure data accuracy.
• To maintain security, employees are required to read, understand, and follow company security policies.
• Must protect the confidentiality of student personal information and comply with the Family Educational Rights and Privacy Act (FERPA).
• Must comply with all company procedures and policies, including company privacy and security policies.

Miscellaneous

• Attend All-Hands meetings, division meetings and 1-on-1 meetings with supervisors.
• Complete HR goal setting, mid-year update and year-end updates by deadlines.
• Other duties as assigned.

Qualifications:

• Ability to de-escalate negative interactions.
• Ability to retain and utilize substantial amounts of detailed information.
• Strong written and verbal communication skills demonstrated through email, text, phone, and in person.
• Demonstrated ability to meet deadlines, handling and prioritizing simultaneous requests.
• Creative and analytical thinker with strong problem-solving skills.
• Ability to work in a fast-paced environment and respond well under pressure.
• Must have proficient spelling/grammar, and intermediate computer literacy.

Education: Bachelor’s Degree in related field or a minimum of 3 years’ experience in a service role or Allied Healthcare setting. Previous experience as a student advisor or coach is a plus. Knowledge of college and higher education healthcare training programs and curriculums is a plus.

Supervisory Responsibility: This role does not have supervisory responsibility over other staff.

Work Environment/Travel: This is a remote role. Monday through Friday availability. Flexibility to work some weekend and/or evening hours as needed. Travel will also be required to attend meetings and conferences.

Physical Demands: Able to sit, stand, and type for long periods of time. Ability to work irregular hours including after hours and weekends although this will be infrequent. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type: This position is full-time, non-exempt. The hours may include weekends, nights and holidays.

Equal Opportunity: Futuro Health is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Applicants must be authorized to work within the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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