Job Description

Job Description

Job Description

Who We Are

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 

The Road Home is an Equal Opportunity Employer Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

* Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Job Summary   

The Mail Coordinator will perform a wide variety of duties relating to working with poverty and vulnerable populations. This team member will work in a homeless shelter system that provides emergency shelter to over 1,000 individuals nightly, and permanent supportive housing to over 1,700 individuals each day. The Mail Coordinator will be responsible for managing our guests' incoming mail, including receiving mail and packages from various postal services, sorting and entering mail into our database, and working alongside the Housing Advocate team to ensure timely delivery of mail to guests. Working here is an opportunity to build people and change lives. 

Positions Available
1

Locations
Gail Miller Resource Center (GMRC)
249 Paramount Ave, Salt Lake City UT, 84115

Shift
Varies

Reports to
Associate Director

Position Status
Full-Time

Grade, Starting Rate
Grade 4, $16.80

FLSA Status
Non-Exempt

Duties and Responsibilities  

1. Sort, file, and assist with the distribution of client and staff mail in a timely and accurate manner. 
2. Prepare outgoing mail, ensuring packages and letters are properly labeled and/or stamped for accurate delivery. 
3. Assist Housing Advocates with mail delivery, storage room open hours, and other front desk tasks as needed. 
4. Ensure mail room and storage room are kept clean, organized, and free of excessive items. 
5. Provide Trauma-Informed customer service to guests, ensuring each guest is treated respectfully and with dignity. 
6. Attend staff meetings as needed. 
7. Other duties as assigned. 
8. Return mail as needed 
9. Pick up mail at the post office 
10. File vital documents for clients.
11. Keep inventory of office supplies and order supplies as needed with the director 
12. Give tours to new clients 
13. Leading the clean team every other Wednesday 
14. Coordinate issuing vital docs with case management

Education and Experience 

1. High school diploma or GED required. 
2. Previous experience working with diverse populations is preferred. 
3. Previous experience working with computers, basic databases, and filing systems preferred. 

Skills and Requirements  

1. Demonstrated awareness of, and sensitivity to, diverse populations. Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation of diverse ethnic and culture heritages are particularly valued. 
2. Excellent customer service skills with the ability to communicate effectively and handle difficult situations with professionalism and empathy. 
3. Ability to make sound decisions in a fast-paced environment. 
4. Ability to communicate effectively and handle difficult situations with professionalism, compassion and a high level of customer service. 
5. Strong interpersonal and problem-solving skills. 
6. Willingness to accept supervision and direction as well as constructive feedback. 
7. Reliable and dependable with an attention to detail. 
8. Must pass pre-employment background check and drug screen. 
9. Must have a clean driving record and be insurable on the agency liability policy. 

Physical and Equipment Requirements 

• Ability to move 25 pounds 
• Ability to stand and/or walk for an hour or more at a time 
• Must have valid, unexpired driver’s license 

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Job Tags

Permanent employment, Full time, Temporary work, Part time, Work at office, Work visa, Shift work, Night shift,

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