HVAC Service Manager Job at Kelso Industries, Lancaster, PA

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  • Kelso Industries
  • Lancaster, PA

Job Description

Job Description

Job Description

Together We Build – Partnership, Innovation, Excellence, and Safety

At Kelso Industries, 3,500+ employees across 29 companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.

Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.

Location : Kennett Square, PA or Wilmington, DE
Employment Type: Full-time
Compensation : Competitive salary
Industry : Commercial / Industrial HVAC

Key Responsibilities

Technical & Operational Leadership

- Oversee day-to-day service operations including dispatching, preventive maintenance programs, emergency calls, and work order tracking.

- Ensure compliance with local codes, permitting processes, safety standards, and licensing requirements.

- Manage inventory and parts procurement; establish vendor and subcontractor relationships for efficient sourcing and labor support.

Business Development

- Drive customer acquisition through outreach, partnerships, and competitive service agreement offerings.

- Manage financial performance including budgeting, P&L oversight, rate-setting, and profitability analysis.

- Assist with quoting and project planning for retrofit and maintenance contract opportunities.

Team Building & People Management

- Recruit, onboard, and lead a service team including technicians, dispatchers, and coordinators.

- Provide coaching, mentoring, and ongoing training to build technical excellence and team culture.

- Manage team performance using KPIs such as response times, customer satisfaction, upselling, and job quality.

Customer & Relationship Management

- Serve as the face of the company for clients, turning first-time customers into long-term partnerships.

- Resolve service issues, warranty disputes, and complaints in a professional, solution-focused manner.

- Build relationships with general contractors, property managers, mechanical contractors, and local referral networks.

What We're Looking For

Experience

- 5–10+ years in commercial HVAC service management, foreman roles, or senior technician leadership.

- Experience launching or scaling service departments strongly preferred.

- Background in managing retrofit projects, special service contracts, or large-scale maintenance portfolios.

Attributes & Skills

- Deep understanding of HVAC systems and service operations.

- Strong entrepreneurial mindset — thrives in a start-up or market-entry environment.

- Resilient, persistent, and adaptable to change.

- Excellent communication, client-facing, and conflict-resolution skills.

- Willingness to be hands-on in the field, especially during the ramp-up phase.

- Strategic thinker who balances daily operations with long-term growth initiatives.

Why Join Us?

- Be a builder — shape the direction and success of a new service division.

- Grow with us — opportunities for advancement and leadership in a rapidly expanding company.

- Make an impact — join a mission-driven team focused on quality, relationships, and reputation.

Ready to lead something meaningful? Apply now and help us bring best-in-class HVAC service to Wilmington and beyond.

Benefits

Medical, Dental, Vision, Life Insurance, 401k with company match, Disability insurance, Paid holidays, Paid vacation.

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Here you will experience:

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.

Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business

Job Tags

Full time, Contract work, For contractors, For subcontractor, Local area,

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