Bilingual Call Center Representative (Mandarin) Job at Tap Growth ai, New York, NY

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  • Tap Growth ai
  • New York, NY

Job Description

We're Hiring: Bilingual Call Center Representative (Mandarin)!

We are seeking a dedicated and bilingual Call Center Representative fluent in Mandarin to provide exceptional customer service and support.  This  full-time, remote call center role  is ideal for bilingual professionals fluent in  Mandarin and English , passionate about public service, and eager to assist individuals navigating enrollment and healthcare options.  Note:  This is a fully remote position, but candidates must reside on the East Coast.  New York residency is strongly preferred.

Location:  Must reside on the East Coast (New York preferred)
Role:  Bilingual Call Center Representative (Mandarin)
Schedule:  Full time 
Work Type:  Remote

Key Responsibilities:

  • Handle inbound calls regarding enrollment services
  • Educate consumers on managed care options and assist with health plan selection
  • Process enrollment and disenrollment forms accurately
  • Perform mailroom support tasks as needed
  • Document and track all consumer interactions in internal systems
  • Escalate issues or complex inquiries to appropriate personnel
  • Provide Mandarin -English interpretation  as needed
  • Participate in training sessions and stay up to date with program policies

Candidate Requirements:
Required:

  • Must reside on the East Coast (New York preferred)
  • High school diploma or equivalent (college degree a plus)
  • Fluency in both Mandarin and English (spoken and written)
  • Minimum 2 years of experience in customer service or human services
  • Typing speed of at least 35 WPM
  • Strong communication, multitasking, and problem-solving skills
  • Proficiency using multiple systems and working in a fast-paced, remote environment
  • Dependable, punctual, and team-oriented
Preferred:
  • Prior experience working in a  call center environment
  • Familiarity with  Medicaid, managed care, or other healthcare programs
Remote Work & Equipment Requirements
This is a fully remote position, and all candidates must provide their own equipment and workspace. The following are required:

  • Windows 10 PC  or  macOS Catalina (10.15) or newer
  • U SB-wired headset with a microphone (Bluetooth is not permitted)
  • Reliable internet connection  with minimum speeds of 25 Mbps download/5 Mbps upload
  • Mobile hotspots and shared public Wi-Fi are not acceptable
  • quiet, private, and distraction-free home workspace
  • Ability to work effectively using a  dual-screen set up  or quickly navigate between systems

Ready to make an impact? 🚀 Apply now and let's grow together!

Job Tags

Permanent employment, Full time, Work at office, Remote work,

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